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APSO Membership

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All APSO member companies and their staff are bound by the APSO Code of Ethical & Professional Practice. The Code aims to uplift and maintain a professional image for the labour recruitment industry. This Code was drawn up, in line with International Best Practice and is used to ensure that all APSO members work according to the same set of ethics, recruitment principles and guidelines. The Code was recently revised to bring it up to date with the latest developments in recruitment and was formally ratified at the APSO National AGM on 21 July 2020.

The APSO Code of Ethics prescribes the minimum levels of service required by APSO, to be given to clients, candidates and other stakeholders. It sets clear guidelines on issues such as:

  • Search & selection
  • Recruitment practices
  • Reference checking
  • Interviewing
  • Temporary Employment Services (TES) including transititioning of temp workforces
  • Fee dispute resolution

Fee Arbitration       
APSO offers member agencies, and clients of member agencies, assistance with fee disputes.

Fee disputes generally occur when the same candidate has been submitted to the same client by two different agencies who both feel that they are due a placement fee.

In order to fairly deal with this situation, the APSO Code of Ethical & Professional Practice has a clear Fee Arbitration Formula which they apply to these cases.

Since each case is unique, it is important that the fee dispute is lodged with APSO Ethics Committee, together with a chronological sequence of events and supporting documentary evidence that shows why the agency believes they were the effective cause of the placement and entitled to the fee.

The APSO Code of Ethical & Professional Practice states:

The party who completed all of the following three (3) steps will usually be regarded as the one who was the effective cause of the placement and therefore entitled to the fee:

  • Interviewed the Candidate;
  • Obtained the Candidate’s permission to release his/her details to that specific Client for that specific vacancy; and
  • Obtained the Client’s acceptance of the Candidate as an applicant for that vacancy. Client’s acceptance occurs when the Client acts upon the introduction and this is generally defined as an interview between the Client and the Candidate that is arranged by the Member at the request of the Client.


In neither party completes all three (3) steps, the Ethics Committee shall use its discretion in making a decision.

Adherence to all sections of the Code of Ethical & Professional Practice will be taken into account when deliberating cases and arriving at decisions.

Both parties will be required to submit a chronological sequence of events in writing, together with supporting documentation, to the Ethics Committee so that they can objectively and accurately assess the circumstances surrounding the fee dispute.
Last Updated on Monday, 20 September 2020 09:04 

The Ethics Process       
The APSO Ethics process is recognised, by clients and candidates, as a practical means of investigating any complaints against an APSO member agency. The process is designed to provide a simple and efficient conclusion to any ethical queries and is offered at no cost.

APSO has an elected Ethics Committee, headed by the Ethics Chairperson, that investigates and makes rulings on matters referred to them. Clients, candidates, temp assignees and member agencies have the right to lay a complaint or request assistance should they encounter an APSO member company who has breached any part of the Code of Ethical & Professional Practice.

The complaint or request for assistance must be made in writing (via email) to the Ethics Committee and must include details of the specific section of the Code that has alleged to have been breached as well as the full details of what transpired. Complainants are requested to provide a chronological sequence of events, together with any supporting documentary evidence to assist the Ethics Committee in accurately reviewing the case. Cases without formal written information/evidence cannot be heard. An Ethics Complaint form is made available by the National Office for this purpose.

Should the complaint be valid, the agency against whom the complaint has been lodged will be asked to provide their official response in writing. Once both submissions have been received these will be forwarded to the Ethics Committee for a ruling. The official APSO ruling will then be communicated to all parties concerned. Appeals can be lodged, in accordance with the Code of Ethical & Professional Practice, once a ruling has been released. For more specific information, please read the APSO Code of Ethical & Professional Practice.